WikiCamps Australia

WIKICAMPS GLOBAL PRIVACY NOTICES

AUSTRALIAN PRIVACY POLICY

We are committed to protecting the personal information that we hold, and to collecting, using and disclosing it in accordance with applicable privacy laws, including the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act).

'We', 'us' or 'our' means WikiCamps Pty Ltd (WikiCamps). We respect the confidentiality of the personal information handled by WikiCamps and take steps to safeguard the privacy of the WikiCamps user community, as outlined below. We recognise that the independence of the WikiCamps community is of critical importance to our valued community members. We will only use or disclose personal information as outlined in this Privacy Policy, or where we have your consent.

To provide our services and conduct our business we handle personal information, including determining the purposes and means of processing personal data that we control. This Privacy Policy explains how we handle the personal information we hold, including how we collect, use and disclose personal information.

RECENT UPDATES

This Privacy Policy has been updated to:

update our address for communications;
include automatic decision-making principles; and
update language, descriptions and definitions for clarity.

These updates took effect in June 2025.

Please review the updated, current version of our Privacy Policy below.

THE PERSONAL INFORMATION WE COLLECT (AND WHY)

To provide you with the App Services and for other purposes as described in this Privacy Policy we collect your personal information. We provide more detail about the personal information we collect and how we use and disclose it below.

The personal information we collect, and why we collect it

We collect information provided by you when you register an Account with our App. This may contain some limited personal information depending on what you choose to provide, and includes username, email address and any uploaded photos. Please note that the username you select does not need to include your real name or any other information that identifies you.
We also collect personal information that you choose to post within the App, including that contained in comments and photos, and in reviews. Please be aware that any comments and photos you post within the App, including to forums within the App, will be visible to others. We recommend that you do not post sensitive information (such as health information) to the App.
By sharing your personal information to the publicly accessible forums you are accepting that personal information will necessarily be collected by us and used and disclosed in accordance with either this Privacy Policy, or the privacy policy of the site that hosts the forum (see 'Sharing on social media' below), whichever is applicable.
Inactivated Android Devices will send information about your device, including your email addresses, to our server. This information is used to check if your Account has previously been activated.
All payments are made via your payment service provider, such as the app store or PayPal (for Android devices), and we maintain access to transactional account information only via these services. We do not have access to your credit card details. Our Website uses Google Analytics which is a service offered by Google that generates detailed statistics about our Website's traffic and traffic sources (for more detail see 'Analytical and Performance Cookies').

Cookies and other technologies

We may collect information relating to your web activity when you access and browse our Website or use the App. Specifically, we may collect information using cookies, and similar technologies, designed to provide information to help us improve the use of our Website and the App and to customise the content we provide.

A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. This information may include your IP address, information and actions taken on the Website including details about when you accessed the Website. The text file is then sent back to our server each time your browser requests a page from the server. Information generated by the cookie about the use of our Website may be transferred to, and stored by, a web analytics service, which may be based overseas, that we use to help us improve our online services. This enables us to provide a better Website visitor experience by loading the Website so that it reflects your personal preferences as previously indicated last time you browsed. Some cookies also help with ensuring the functionality of the Website.

Additionally, emails we send to you use technology that allows us to understand the time and date that an email was opened and whether any links within the email were clicked. You can disable some of this technology by changing the settings in your email client.

We use web tracking/analytic tools, that may be provided by our Service Providers, that generate detailed statistics about traffic to our Website, traffic sources and how you interact with advertisements on our Website and in our App and also on third party websites. These tools can also measure and record conversions and sales.

The cookies and web-tracking tools we use allow our Website and App to operate more efficiently via the device you are using, customise our advertising and help us improve the content and functioning of our Website and App.

We also use cookies to help us and our Service Providers to present targeted and customised advertising to you on our Website and on third party websites, including social media platforms.

To help us deliver relevant and effective online advertising to you, we may also combine data we collect via cookies and similar technologies, including location data, on your devices with other data that we or our related entities have collected. We may share this data with our trusted Service Providers or related entities to assist with tailoring our products, services and/or advertising to you. We may also share this data in aggregate form with third parties, including Business Partners.

The types of cookies we use are set out below. You can configure your web browser to reject and delete cookies, but this may limit the functionality of our Website or App so that so that they do not operate properly.

Analytical and Performance Cookies

We use website analytics service providers, such as Google Analytics, that use cookies to analyse our Website traffic. These analytics Service Providers collect information and statistics about our Website, including by counting the number of visitors and tracking how visitors use the site. This type of analysis helps us make our Website more effective to use. Information supplied by analysis cookies helps us to understand how our visitors use our Website to improve the user experience.

Functionality Cookies

We may use functional cookies that record the choices you have made on our Website so that we can continue to provide you with information you are interested in during that visit and any subsequent visits. This allows us to provide content that is tailored and relevant, and to improve the Website experience for our Website users.

Strictly Necessary Cookies

We collect cookies that are necessary for our Website to operate and load properly. You can set your web browser to block these cookies but without these cookies you may not be able to move around the Website and use its features.

Resettable device identifiers

If you use our App on a mobile device or tablet we may collect a 'resettable device identifier' (Device Identifier) from that device. Device Identifiers are similar to cookies and we may use them to help us make our advertising more relevant (see also 'To provide personalised advertising') and/or for analytics and optimisation purposes; and for delivering 'push notifications' (messages that pop up to prompt action and/or notify you of important information) to your device. You can configure your mobile device or tablet to opt-out of personalised advertising from us in connection with a Device Identifier (usually by selecting the appropriate setting under 'privacy' or 'ads' in the device settings).

We may use the Device Identifier to notify you of important information, using 'push notifications'. You can opt out of receiving some types of Push Notification messages from within our App.

Location data

If you have provided permission through your device, we may collect, and store pinpointed physical location information from technologies like GPS, Wi-Fi or mobile tower locations. You can withdraw your consent to the use of location data at any time through the settings of your mobile device. However, please note that this will significantly impact the App's functionality including the provision of the App Services (including maps of Points of Interests etc.)

Personalised advertising and cookies

Unless you have paid for ad remover, third party vendors, including Google, use cookies to display ads within the App based on your prior visits to our App and Website.

Google's use of advertising cookies enables it and its partners to serve ads to our App users based on your visits to our Apps and Website and/or other websites.

For more information about how Google uses this data please visit How Google uses information from sites or apps that use our services.

Users may opt out of personalised advertising by visiting Google's Ads Settings. Alternatively, you may request to opt out of a third-party vendor's use of cookies for personalised advertising by visiting www.aboutads.info.

The following third-party vendors and ad networks serve ads on the App. To opt out of the use of cookies for personalised advertising, please visit the website of the relevant third party or ad network. Alternatively, visit www.aboutads.info to opt-out of some third party vendor's use of cookies for personalised advertising.

Automated decision-making

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making. If this position changes, or there is a need and lawful basis to do so, we will inform you.

WHY WE USE AND/OR DISCLOSE THE PERSONAL INFORMATION THAT WE HOLD ABOUT YOU

To provide you with App Services

We use your email address to register your Account for use within the App and as a 'username' to enable access to your Account.

We may also use your email address to contact you, or request our Service Provider contact you on our behalf, about your Account, including to assist us to improve the App Services.

We use and disclose data about your device, including browser and device type, operating system, referring web page and the date and time of page visits and the the location of your device, with your permission, to provide you with a map of Points of Interest or other App Services. Some of this data may be disclosed to Service Providers that provide support for these App Services.

To provide the relevant App Services, WikiCamps uses map services provided by the OpenStreetMap Foundation, St John's Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom (OSMF). To access map services via the App, an App user's internet browser or application will connect to servers operated by the OSMF located in the United Kingdom and in other countries. WikiCamps has no control over such connections and processing of your data by the OSMF. You can find more information on the processing of user data by the OSMF here: https://osmfoundation.org/wiki/Privacy_Policy

For marketing analytics

We may also use de-identified data including location data, by combining it with other sources, including publicly available information or data that is held by other companies within our related group of companies, to better understand your preferences. Sharing this aggregated information allows us to better understand how our products and services can assist the WikiCamps community.

Where we share this type of aggregated, de-identified data with our related entities we only do so in the circumstances described in this Privacy Policy and in accordance with the Privacy Act or other applicable laws.

We may collect personal information regarding your activities using the App and our Websites to better understand your preferences and tailor our marketing communications.

We may also provide de-identified location data, in aggregate form, to third parties, for example to assist them to understand general travel trends.

To provide personalised advertising

As explained in the 'Cookies and other technologies' section of this Privacy Policy, we use Third party vendors, including our Service Providers, that use cookies to serve ads based on your prior visits to our App. In particular, we use personalised advertising (formerly known as interest-based advertising) on the App which is served via the Google Mobile Ads SDK. This personalised advertising may involve use of the following data:

device information (see Resettable Device Identifiers for more information) and network information (e.g. carrier and network type);
advertising metrics such as details about how users interact with advertising, including clicks, impressions and views.
App usage data, which includes information about user engagement, such as session length and frequency.
user demographic and interest data, which may, depending on your App and/or device settings and permissions, along with any relevant Google Ad Settings, be inferred from App usage or data you have directly provided.

To meet our legal obligations

We may also use personal information for the purpose of:

complying with any applicable laws (for example any obligations we may have under legislation, including but not limited to the Australian Consumer Law and the Corporations Act 2001 (Cth);
to fulfill our obligations under contracts with you or third parties;
where necessary to protect our rights or the rights of others, including for fraud or risk management purposes; and
to comply with requests from government authorities and/or enforcement bodies.

When engaging with our Service Providers

We use third party suppliers (Service Providers) to provide us with services to support our business. These Service Providers may perform services on our behalf or assist us to provide services, including the App Services, to you. For example, we may engage Service Providers to provide us with IT services, servers, advertising, payment processing, marketing and marketing analytics services. Our Service Providers may need to access your personal information in connection with providing us with these services. The Service Providers we use may be based in Australia or overseas. We only disclose your personal information to our Service Providers in accordance with this Privacy Policy and applicable privacy laws.

Other purposes

We may use or disclose your personal information for other reasons which we will explain when we collect it, or for reasons that you have consented to us using or disclosing the information. We will only use or disclose your personal information in accordance with applicable privacy and data protection laws.

For marketing

We also use personal information to market and promote our products and services, including to:

contact you about special offers or promotions we think may be of interest to you (where we have a legal basis to process your information in this way); and
conduct marketing and web tracking analysis.

We may also collect personal information about you by accessing data from other sources and analysing that data together with the information we already hold about you to better understand your preferences. This information may be anonymised data that is shared with trusted Service Providers that help us to market products and services to you that are most relevant to your interests.

Sharing on social media

If you interact with us using your social media account, or post in our social media forums or on our social media pages, that personal information will be subject to the privacy policy of the social media website or Media Service Provider.

We may use your data to display targeted ads about our (or our related entities') products, brands and services on the social media websites you are registered with, and for measuring advertising performance on those social media websites. If you do not object (see 'Right to object to data processing') to the use of your personal information for targeted advertising purposes, we may transfer data, including data that has been through a process of encryption (e.g. 'hashing'), to a Service Provider, including a Media Service Provider. Once your data is shared in this way, it is used to:

show you ads about our products, brands and services when you browse the relevant social media website; and
help us to understand the effectiveness of our advertising to enable us to improve our marketing campaigns and tailor our advertising, products and services to your interests.

Reviews

Please note that the reviews that you choose to post via the App may be displayed within the App, on our Websites, or on third party websites and/or Apps, including those of our Business Partners or Service Providers. We may also provide these publicly available reviews to our Business Partners, Service Providers and/or related entities for use in their promotional and marketing materials.

Links to external websites or services

Our electronic messages or online services, including our Websites or the App, may contain links to other websites. We are not responsible for the handling of your personal information by those websites and recommend you review the privacy policy of those websites.

STORAGE AND SECURITY OF PERSONAL INFORMATION

We take all reasonable steps to protect the personal information we hold from misuse, interference and loss; and from unauthorised access, modification or disclosure. These steps involve taking electronic and physical security measures, including:

storing personal information on secure networks consistent with industry standards;
using encryption when transferring personal information to other servers;
restricting access to personal information to employees, contractors and agents who need to know the information to process it for us; and
authenticating App users before providing access to their Accounts.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

If we no longer need the personal information we hold about you, we take steps to delete, destroy or de-identify that information. We may need to retain personal information for insurance and/or audit purposes, or to comply with obligations under law, including under the Australian Consumer Law and/or the Corporations Act 2001 (Cth). We will also consider whether we need to retain your data to meet any other relevant legal obligations.

Deletion of Accounts

If you submit a request to delete your personal information, including via our App, we will take all reasonable steps to process your request in accordance with this Privacy Policy and our obligations under the Privacy Act and other applicable laws.

For unregistered App users: to submit a request to delete your Account via the App, select the 'Permanently Delete Account' button within the main home menu of the 'Community Guidelines' section of the App. For registered App users: to submit a request to delete your Account, select the 'Permanently Delete Account' toggle via the 'My Account' screen of the App.

We will automatically confirm your request via the App before actioning it, to assist you to avoid unintentional deletion of your important Account data (e.g. trip plans, checklists and photos).

We aim to action Account deletion immediately upon request by the Account user, but it may take up to 30 days. Where an Account deletion is not completed within 24 hours, we will notify you on completion. Once deleted, you will be able to create a new Account, but please be aware that a previous Account deletion is permanent and cannot be reversed.

How to unsubscribe, 'opt-out' or withdraw consent

You may unsubscribe or opt-out of receiving communications from us by:

clicking on the 'unsubscribe' link in any electronic messages you receive from us; and/or
contacting us using the details in the 'Contact Details' section of this Privacy Policy.

OTHER DATA PROTECTION RIGHTS

In some circumstances, your personal information (or personal data) may be subject to privacy laws in other jurisdictions. Where applicable, depending on the jurisdiction, in some circumstances you may be able to exercise additional specific rights, or make additional requests, in regard to your personal data. These may include:

Right to object to data processing and/or withdraw consent

In certain circumstances, you can object at any time to your personal data being processed for direct marketing purposes; for marketing purposes based on profiling; or for the purposes of targeted advertising on social media.

In some cases, depending on the circumstances and whether your personal data is being processed on the basis of your consent, you may be able to withdraw consent for the processing at any time.

Right to restriction of data processing

In certain circumstances you can request the restriction of the processing of your personal data, including while we investigate your concerns with the processing or personal data.

Right to data portability

You may, in some circumstances, request the portability of your personal data, particularly where the processing of that personal data is based on consent or the performance of a contract.

Right to erasure

You can request the erasure of your personal data, for example whether it is no longer necessary for the purpose of the data processing. See also: 'How long do we keep your personal information'; and 'Account deletion'.

AUTOMATED DECISION-MAKING

We may at times conduct automated decision-making to verify your identity and detect fraud. This form of processing is used for the purposes of protecting our legitimate interests and those of our business partners and community. If we are required by law to obtain your consent to automated processing, we will do so. If you have concerns about this form of processing, please contact us using the details below.

CONTACT US

You can:

request access to, or correction of, the personal information that we hold about you;
request to 'opt-out' or 'unsubscribe' from communication from us; or
make a privacy complaint or inquiry (including regarding applicable data protection rights) by contacting us at: support@wikicamps.co or via post to Privacy Officer – Wikicamps at Level 6 Rundle Mall Plaza, 50 Rundle Mall, Adelaide SA 5000

How to make a privacy complaint

If you have any concerns about how we have handled your personal information and wish to make a privacy complaint, please contact us using the contact details above.

If we are unable to resolve your privacy complaint, you may contact the Office of the Australian Information Commissioner at:

GPO Box 5288, Sydney NSW, 2001, www.oaic.gov.au (telephone 1300 363 992).

LAST UPDATED

This Privacy Policy was last updated in June 2025.

DEFINED TERMS

"App" means any application for use on a mobile device (e.g. telephone, tablet or similar device) operated by WikiCamps Pty Ltd.

"App Services" mean services provided via the Apps to Users including (but not limited to) map services, reviews, ratings, photos and locations of Points of Interest and access to checklists, tutorials, trip planning, satellite dish pointer, forum, offline maps and editable site content.

"Account" means an account registered via the App using an email address.

"Business Partner" means a third party that we collaborate with to offer joint promotions, products or services;

"Media Service Provider" means a Service Provider that provides media, including social media, services, including but not limited to Facebook and Meta Platforms Inc, and Google Ads.;

"Points of Interest" include (but are not limited to) campgrounds, caravan parks, backpacker hostels, local points of interest, dump stations, visitor information centres, water taps, toilets and showers.

"Service Provider" means a third party that provides us with services to support our business, including the provision of the App Services. This includes, but is not limited to, Microsoft, Google (including,, but not limited to Google Analytics and Google Adsense) and OpenStreetMap Foundation.

"Website" means www.wikicamps.com.au.

"We" or "us" means WikiCamps Pty Ltd.

REST OF THE WORLD PRIVACY NOTICE

Last updated: June 2025

We at WikiCamps take the protection of your personal data seriously. This Privacy Notice tells you more about what data we collect from you, how and why we collect it, who we share it with, and what rights you may have over the data.

If you live in certain countries, we need to give you additional information which can be found at the end of this Privacy Notice under the "Additional Information" section.

Give it a read and if you have any questions, you can always reach us at support@wikicamps.co

WHAT IS AND IS NOT COVERED BY THIS PRIVACY NOTICE?

This Notice addresses "you" (the data subject) and applies to:

Customers' Personal Data: This Notice applies to the Personal Data we collect directly from you as a customer ("Customer") of the WikiCamps app ("App") as well as when we provide Customer support services to you (collectively, the "Services")
Website Users' Personal Data: This Notice applies to the Personal Data we collect directly from you through your use of our website, www.wikicamps.com.au, or any other website which links to this Notice ("Website").

This Notice does not apply to:

WikiCamps Staff and Job Applicants: This Notice does not apply when we collect the Personal Data of WikiCamps' employees, job applicants, contractors, business owners, directors, officers, and other staff.
Information Which Does Not Constitute Personal Data: If we combine your data with that of a lot of other WikiCamps users in a way that could identify, relate to, describe, or in any way be reasonably be capable of identifying you (or anyone else) then it's no longer Personal Data, and this Notice will not apply to our processing of that information.
External websites or services: Our electronic messages or online services, including our Website or the App, may contain links to other websites. We are not responsible for the handling of your Personal Data by those websites and recommend you review the privacy policy of those websites.

WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

WikiCamps Pty Ltd (ACN 169 556 165) (referred to as "WikiCamps", "we", "us" or "our") provides the App and related services to you as set out in our Terms and Conditions. WikiCamps is headquartered in Australia.

Within the scope of this Notice, WikiCamps acts as a "data controller" or "business" for the Personal Data we process. This means that we decide how and why Personal Data is collected and processed

Our contact information is at the end of this Privacy Notice. If you have any questions, you can always reach us using the contact information or via support@wikicamps.co

WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU AND HOW DO WE COLLECT IT?

What is my Personal Data?

"Personal Data" has different meanings given to it in the data protection laws applicable to you ("Data Protection Law"). It generally includes any information or opinion relating to you which allows us to identify you, such as your name, display name, email address and information about your access to our App.

How do we collect your Personal Data?

We may ask for and collect your Personal Data either directly through your use of the App, when you communicate with us in any way, or indirectly through our third party partners (such as Bookeasy) or providers such as via our social media pages. We may also collect information from you automatically when you visit our Website or App using certain online tracking technologies, like cookies, which may be set by us or our third party partners.

What categories of Personal Data do we collect about you?

The table below describes the categories of Personal Data we have collected about you in the last twelve months and how we obtained it.

Identifiers

What we collect:

Your email address, username, password. The username you select does not need to include your real name or any other information that identifies you. Online identifier and Internet Protocol address.

How we obtain it:

You provide it directly to us when you register an account with our App or when you choose to post within the App and include that information in comments, photos, and reviews. From your unactivated Android device. We collect it from you when you visit our Website, or we receive it from Google through use of the Google Analytics service.

Special categories of Personal Data

What we collect:

Physical characteristics or description based on your photographs uploaded to the App. Financial information: All payments are made via your payment service provider, such as the app store or PayPal (for Android devices), and we maintain access to transactional account information only via these services. We do not have access to your credit card details.

How we obtain it:

You voluntarily choose to upload photographs to the App. We receive it from our third-party payment service providers when you make a payment.

Protected characteristics

What we collect:

Race, colour, religion or creed, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation.

How we obtain it:

You voluntarily choose to upload photographs to the App which reveal these protected characteristics. You voluntarily share this information to the publicly accessible forums, in comments, photos, and reviews.

Commercial information

What we collect:

Records of services purchased, or other purchasing or consuming histories or tendencies.

How we obtain it:

You provide it directly to us when asking a question, or making a complaint, or commenting about our Services. You use our live chat.

Internet or other similar network activity

What we collect:

Browsing history, search history, information on your interaction with the Website, App, or advertisement.

How we obtain it:

We collect it from you when you visit our Website, or we receive it from Google through use of the Google Analytics service that generates detailed statistics about our Website's traffic and traffic sources.

Geolocation data

What we collect:

Physical location or movements.

How we obtain it:

We collect it from you when you use the App. You provide it directly to us when you choose to post within the App and include that information in comments, photos, and reviews.

Inferences drawn from other Personal Data

What we collect:

Profile reflecting your preferences.

How we obtain it:

You create a trip using the Trip Planner function. You create a Checklist in the App. You provide it directly to us when you choose to post within the App and include that information in comments, photos, and reviews.

We will not collect additional categories of Personal Data without informing you.

Sharing on social media

If you interact with us using your social media account, or post in our social media forums or on our social media pages, your Personal Data will be subject to the privacy policy of the social media site (e.g., Facebook and Instagram).

We recommend that you do not post sensitive information (such as health information, or financial information) to the App.

Automated decision-making

FOR WHAT PURPOSES DO WE USE YOUR PERSONAL DATA?

We process your Personal Data for the following purposes:

To provide you with the Services you request in terms of the contract we have with you. We use your email address to register your account for use within the App and as a 'username' to enable access to your account. We may also use it to check whether you have previously created an account. We use data about the location of your device, with your permission, to provide you with a map of points of interest or other Services.
For marketing. We may also use de-identified data, by combining it with other sources, including publicly available information or data that is held by other companies within our related group of companies, to better understand your preferences. The reviews that you choose to post via the App may be displayed within the App, on our Websites, or on third party websites and/or Apps, including those of our business partners.
For personalised advertising. We use Third party vendors, including our Service Providers, that use cookies to serve ads based on your prior visits to our App. In particular, we use personalised advertising (formerly known as interest-based advertising) on the App which is served via the Google Mobile Ads SDK. This personalised advertising may involve use of the following data: device information (see Resettable Device Identifiers for more information) and network information (e.g. carrier and network type); advertising metrics such as details about how users interact with advertising, including clicks, impressions and views; App usage data, which includes information about user engagement, such as session length and frequency; and user demographic and interest data, which may, depending on your App and/or device settings and permissions, along with any relevant Google Ad Settings, be inferred from App usage or data you have directly provided.
Customer service communications. We use your contact information to manage our relationship with you as our customer and to improve our services and enhance your experience with us (e.g. to respond to your inquiries when you reach out to us). From time to time, we may also conduct customer surveys to gauge satisfaction with our App and the services and products that we provide. If you voluntarily complete a survey, we will collect and analyse your responses to improve our Services and App.
To meet our legal obligations. We may also collect and use your Personal Data to comply with any of our obligations under applicable laws including the Australian Consumer Law and the Corporations Act 2001 (Cth).
To protect our rights or the rights of others. We may collect and process some of your Personal Data for fraud or risk management purposes, to institute or defend legal claims.
To comply with requests from government authorities and/or enforcement bodies.

We may use your Personal Data for other reasons which we will explain when we collect it, or for reasons that you have consented to us using it. We will only use your Personal Data in accordance with applicable privacy and data protection laws.

WHAT LEGAL BASES DO WE HAVE FOR PROCESSING YOUR PERSONAL DATA?

Under certain data protection and privacy laws, we must have a valid reason to use your Personal Data. This is called the "lawful basis for processing".

We may process your Personal Data on the basis of:

your consent;
the need to perform a contract with you;
our legitimate interests or those of a third party, such as our interest risk management;
the need to comply with the law; or
any other ground, as required or permitted by law.

Where we process your Personal Data based on your consent, you may withdraw it at any time. However, this will not affect the lawfulness of our processing before you withdrew your consent. It will also not affect the validity of our processing of Personal Data performed on other lawful grounds.

Where we receive your Personal Data as part of providing our Services to you to fulfill a contract, we require such Personal Data to be able to carry out the contract. Without that necessary Personal Data, we will not be able to provide the Services to you.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will retain your Personal Data for as long as is necessary to fulfil the purpose for which we collected your Personal Data and any other permitted linked purpose and in compliance with our data retention policies. For example, we will retain and use your Personal Data to the extent necessary to comply with our legal obligations including under the Australian Consumer Law and/or the Corporations Act 2001 (Cth), resolve disputes, and enforce our legal agreements and policies.

Generally, we retain usage data for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer time periods.

If your Personal Data is used for more than one purpose, we will retain it until the purpose with the longest retention period expires; but we will stop using it for the purpose with a shorter retention period once that period expires. Our retention periods are also based on our business needs and good practice.

Your Personal Data may need to be retained in our backup systems and will only be deleted or overwritten later according to our retention periods. This may be the case even when you or an authority has validly asked us to delete your Personal Data or when we do not no longer have a legal basis for processing such Personal Data. Please note that our backups are protected, and we have implemented a system to remind us to delete the data again when we restore a backup to production systems.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We use third party suppliers ("Service Providers") to provide us with services to support our business. These Service Providers may perform services on our behalf or assist us to provide Services to you. Our Service Providers may need to access your Personal Data in connection with providing us with these services. We do not authorise their use or disclosure of your Personal Data for any other purposes other than in connection to the provision of their services to us.

In the last twelve months, we have disclosed the following categories of information to third parties for business purposes:

Infrastructure services providers
Customer service providers
Internet service providers
Cloud service providers
Office tools providers
Payment processing providers
Customer survey providers
Email service providers
Web analytics providers
Project management tool providers
Our affiliates and companies within our related group of companies

Our Service Providers are located worldwide. Some of these third parties may be located outside of the European Union or the European Economic Area ("EEA"). In some cases, the European Commission may have determined that in some countries, their data protection laws provide a level of protection equivalent to European Union law. You can see here the list of countries that the European Commission as recognised as providing an adequate level of protection to personal data. We will only transfer your Personal Data to third parties in countries not recognised as providing an adequate level of protection to personal data when there are appropriate safeguards in place. These safeguards may include the Standard Contractual Clauses as approved by the European Commission under Article 46.2 of the GDPR.

OTHER DISCLOSURES OF YOUR PERSONAL DATA

We may disclose your Personal Data to the extent required by law, or if we have a good-faith belief that we need to disclose it in order to comply with official investigations or legal proceedings (whether initiated by governmental/law enforcement officials, or private parties). If we have to disclose your Personal Data to governmental/law enforcement officials, we may not be able to ensure that those officials will maintain the privacy and security of your Personal Data.

We may also disclose your Personal Data if we sell or transfer all or some of our company's business interests, assets, or both, or in connection with a corporate restructuring.

Finally, we may disclose your Personal Data to our subsidiaries or affiliates, but only if necessary for business purposes.

We reserve the right to use, transfer, sell, and share aggregated, anonymous data for any legal purpose. Such data does not include any Personal Data. The purposes may include analysing usage trends or seeking compatible advertisers, sponsors, and customers.

WHAT PRIVACY RIGHTS DO YOU HAVE?

You have specific rights regarding your Personal Data that we collect and process. In this section, we first describe those rights and then we explain how you can exercise those rights.

You have the right to delete your data. Depending on where you live, this may be called the right to erasure, right to deletion, or the right to be forgotten.

To delete your WikiCamps account, you must submit a request for deletion as follows:

For unregistered App users: Submit a request to delete your account via the App. Select the 'Permanently Delete Account' button within the main home menu of the 'Community Guidelines' section of the App.
For registered App users: Submit a request to delete your Account via the App. Select the 'Permanently Delete Account' toggle via the 'My Account' screen of the App. We will automatically confirm your request via the App before actioning it, to assist you to avoid unintentional deletion of your important account data (e.g. trip plans, checklists and photos). We aim to action account deletion immediately upon request by the account user, but it may take up to 30 days. Where an Account deletion is not completed within 24 hours, we will notify you on completion. Once deleted, you will be able to create a new account, but please be aware that a previous account deletion is permanent and cannot be reversed.

Sometimes we can delete your information, but other times it is not possible for either technical or legal reasons. If that is the case, we will consider if we can limit how we use it. We will also inform you of our reason for denying your deletion request.

You also may have a Right to Rectification which allows you to ask us to correct any information you think is incorrect. If your account settings do not allow you change the information yourself, please contact us and we will do our best to change the Personal Data for you.

Depending on where you are, you may have additional Privacy Rights like: the right to restrict processing, that is, to limit how we process your data; the right to move your data ("data portability"); the right to be informed about how we're using your data and who we share it with; the right of access to ask for full details of all the Personal Data we hold about you.

If we asked for your permission ("consent") before processing a particular kind of data (like your geolocation), you may withdraw that consent at any time. Please note that our use of your Personal Data before you withdrew is still lawful. If you have given consent for your details to be shared with a third party and wish to withdraw this consent, please also contact the relevant third party in order to change your preferences.

You may unsubscribe or opt-out of receiving communications from us by clicking on the 'unsubscribe' link in any electronic messages you receive from us; and/or contacting us using the details in the 'Contact Details' section of this Notice.

We will not discriminate against you for exercising any of your privacy rights. Unless the applicable data protection laws permit it, we will not: deny you goods or services; charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties; provide you a different level or quality of goods or services; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

If you live in America, you may have the right to ask us to not share your Personal Data with certain third parties for marketing purpose or to not "sell" your data to any third parties. This is the right to opt out. To exercise the right to opt-out, you may submit a request to us. Once you make an opt-out request, we will not ask you to reauthorise sale of your Personal Data for at least twelve months. However, if you change your mind, you may opt back into Personal Data sales at any time by using the contact details below. We will only use Personal Data you provide us in an opt-out request to review and comply with the request.

WHAT COOKIES AND OTHER TRACKING TECHNOLOGIES DO WE USE?

We may collect information relating to your web activity when you access and browse our Website or use the App. Specifically, we may collect your Personal Data using cookies, and similar technologies, designed to provide information to help us improve the use of our Website and the App and to customise the content we provide.

A "cookie" is a small text file containing small amounts of information which is stored on your device when you access a Website. This information may include your IP address, information and actions taken on the Website including details about when you accessed the Website. The text file is then sent back to our server each time your browser requests a page from the server. Information generated by the cookie about your use of our Website and may be transferred to, and stored by, a web analytics service, which may be based overseas, that we use to help use improve our online services. This enables us to provide a better Website visitor experience by loading the Website so that it reflects your personal preferences as previously indicated last time you browsed. Some cookies also help with ensuring the functionality of the Website.

Analytical and Performance Cookies

Functionality Cookies

Strictly Necessary Cookies

Resettable device identifiers

If you use our App on a mobile device or tablet, we may collect a 'resettable device identifier' ('Device Identifier') from that device. Device Identifiers are similar to cookies, and we may use them to help us make our advertising more relevant and/or for analytics and optimisation purposes; and for delivering 'push notifications' (messages that pop up to prompt action and/or notify you of important information) to your device. You can configure your mobile device or tablet to opt-out of interest-based ads from us in connection with a Device Identifier (usually by selecting the appropriate setting under 'privacy' or 'ads' in the device settings).

Location data

Personalised advertising and cookies

Unless you have paid for ad remover, third party vendors, including Google, use cookies to display ads within the App based on your prior visits to our App and Website.

Google's use of advertising cookies enables it and its partners to serve ads to our App users based on your visits to our Apps and Website and/or other websites.

For more information about how Google uses this data please visit How Google uses information from sites or apps that use our services.

ADDITIONAL INFORMATION

If you live in one of the following countries or states, please read this Additional Information:

Canada

Other purposes Section is replaced with the following: "We may also collect, use and disclose your Personal Data in other ways, and where we do so, we will obtain your further consent".
We will only process your Personal Data where required to operate the App, provide you with products and Services, and to operate our business, including for the purposes outlined in this Privacy Notice. In most cases, we will need to process your Personal Data so that we can enter into contracts under our terms of use (when orders for products are made), and to fulfill the provision or delivery of goods or services to you on the App.
In addition to the purposes set out elsewhere in the Privacy Notice, WikiCamps may collect, use and disclose your Personal Data for marketing and analytics purposes, including to display targeted advertising, based on your interests as inferred from web activity, when you visit other sites around the web or as you use various social media platforms.
By using the Platform or otherwise providing us with your Personal Data, you agree to the collection, use and disclosure of your Personal Data as set out in this Privacy Notice.
We may also collect, use and disclose your Personal Data without your consent, as required or permitted by applicable Data Protection Law, such as to use or disclose your Personal Data in the case of an emergency that threatens the life, health or security of you or another individual.
When transferring Personal Data to a third party service provider, or outside of your home country, we take measures to protect your Personal Data as described in this Privacy Notice and in compliance with applicable Data Protection Law. Using contractual and other means, we also require all third-party data recipients (including our service providers) to process your information in a secure manner and in accordance with the applicable Data Protection Law in your country of residence. However, when stored or processed in another country, your Personal Data will be subject to the applicable Data Protection Law of that country, which may not provide the same protections as the applicable Data Protection Law in your country of residence. If you have further questions about this or would like to request to view copies of the applicable safeguards (where required), please contact us.

United States of America

The provisions in this Section are intended to fulfill the requirements of U.S. state consumer privacy laws identified here including the California Consumer Privacy Act as amended by the California Consumer Privacy Rights Act ("CCPA"), Connecticut Data Privacy Act ("CDPA"), Colorado Privacy Act ("CPA"), Virginia Consumer Data Protection Act ("VCDPA"), and Utah Consumer Privacy Act ("UCPA") (together the "US State Consumer Privacy Acts"). This Section shall apply to Users who are resident in those states.

To the extent that any terms used in this Privacy Notice and this Section are defined in applicable U.S. State Consumer Privacy Acts, such definitions shall apply.

The categories of Personal Data collected by WikiCamps in the last 12 months are described in the Privacy Notice and, for the purposes of the CCPA, correspond to the following categories of Personal Information listed in the CCPA:

Identifiers

What we collect:

First and last names, display name, email address, where you have selected particular services or features on the App, social network information.

How we obtain it:

Directly from you or linked third party accounts.

Who we share it with:

Other companies and members within the WikiCamps group; our trusted third party ancillary partners (identified on our Websites), whose products and services you obtain through our App.

Geo-location data

What we collect:

Where the IP address of your device is used to determine your geographic location so that we can customise your experience on the App (e.g. language settings, map coordinates).

How we obtain it:

Directly from you and your device(s).

Who we share it with:

Other companies and members within the WikiCamps group; our trusted third party ancillary partners (identified on our Websites), whose products and services you obtain through our App.

We may also disclose your Personal Data to government authorities, law enforcement bodies and regulators for compliance with legal requirements, or where otherwise required by applicable Data Protection Law and to our legal and other professional advisers in order to enforce our legal rights in relation to our contract with you.

WikiCamps processes each category of your Personal Data described above for purposes described in the Privacy Notice. We will not process your Personal Data for purposes which are materially different, unrelated, or incompatible with the purposes set out in the Privacy Notice without providing you notice.

Consumer Rights

Users who are resident in one of the U.S. States listed in this Section may have the following rights in addition to the rights set out in the Privacy Notice:

The Right to "Opt Out" You have the right to direct us to not sell your Personal Data at any time (the "right to opt-out"). WikiCamps doesn't sell any of your information in the conventional sense. However, WikiCamps may provide information about you to third party advertising partners (like Meta), and this may constitute a "sale" under applicable U.S. State Consumer Privacy Laws. To exercise the right to opt-out of this kind of information transfer, you (or your authorised agent) may submit a request to us by writing to us at support@wikicamps.co. If you change your mind, you can opt in as described below. We will only use Personal Data provided in an opt-out request to review and comply with the request. If you are a resident in California, you also have the right to opt out of the "share" of your Personal Data.
The Right to "Opt In" If you change your mind about opting out of the "sale" or "share" of your Personal Data and would like WikiCamps to resume providing your Personal Data to these advertising partners, you may contact us at any time.

HOW CAN YOU EXERCISE YOUR PRIVACY RIGHTS?

To exercise any of the rights described above, please submit a request by either:

Contacting us by email at support@wikicamps.co
Writing to us at our address: Level 6, Rundle Mall Plaza, 50 Rundle Mall, Adelaide, South Australia, Australia 5000

Verification of Your Identity

In order to correctly respond to your privacy rights requests (except requests to stop the sale of your Personal Data), we need to confirm that you made the request. We may require additional information to confirm that you are who you say you are.

For requests submitted via password-protected accounts, your identity is already verified. For requests sent by other means, we will verify your identity by requesting you confirm certain information we hold about you first. We will only use the Personal Data you provide us in a request to verify your identity or authority to make the request.

Verification of Authority

If you submit a request on behalf of somebody else, we will need to verify your authority to act on behalf of that individual. When contacting us, please provide us with proof that the individual gave you signed permission to submit this request, a valid power of attorney on behalf of the individual, or proof of parental responsibility or legal guardianship. Alternatively, you may ask the individual to directly contact us by using the contact details above to verify their identity with us and confirm with us that they gave you permission to submit this request.

Response Timing and Format of Our Responses

We will confirm the receipt of your request within ten (10) business days, and, in that communication, we will also describe our identity verification process (if needed) and when you should expect a response, unless we have already granted or denied the request.

Please allow us up to a month to reply to your requests (except requests to stop selling your Personal Data) from the day we receive your request. If we need more time (up to 90 days in total), we will inform you of the reason why and the extension period in writing.

Specifically for requests to opt-out (in the U.S.): we will act upon your request to opt-out from selling your Personal Data within fifteen (15) business days. We will also notify the third parties to whom we sold your Personal Data of your request and instruct them not to further sell your Personal Data. We will inform you about this in ninety (90) days from receipt of your request.

If we cannot satisfy a request, we will explain why in our response. For data portability requests, we will choose a format to provide your Personal Data that is readily useable and should allow you to transmit the information from one entity to another entity without difficulty.

We will not charge a fee for processing or responding to your requests. However, we may charge a fee if we determine that your request is excessive, repetitive, or manifestly unfounded. In those cases, we will tell you why we made that determination and provide you with a cost estimate before completing your request.

RIGHT TO LODGE A COMPLAINT

If you have any concerns about how we have handled your Personal Data and wish to make a privacy complaint, please contact us. If we are unable to resolve your privacy complaint, you may contact an applicable authority to lodge a complaint.

If the Australian Privacy Act applies to our processing of your Personal Data, you may contact the Office of the Australian Information Commissioner at: GPO Box 5288, Sydney NSW, 2001, telephone 1300 363 992, www.oaic.gov.au.

If the New Zealand Privacy Act applies to our processing of your Personal Data, you have the right to lodge a complaint with the Office of the New Zealand Privacy Commissioner, at: telephone: 0800 803 909, Email: enquiries@privacy.org.nz, online: www.privacy.org.nz

If the Canadian Personal Information Protection and Electronic Documents Act applies to our processing of your Personal Data, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at: telephone: 1-800-282-1376, online: www.priv.gc.ca/en,

If the UK GDPR and Data Protection Act applies to our processing of your Personal Data, you have the right to lodge a complaint with the UK Information Commissioner's Office at: www.ico.org.uk/make-a-complaint/, telephone: 0303 123 1113; or via live chat.

If the EU GDPR applies to our processing of your Personal Data, you have the right to lodge a complaint with a supervisory authority in the Member State of the European Union of your habitual residence, place of work, or the alleged violation of the EU GDPR.

DO WE PROCESS THE PERSONAL DATA OF CHILDREN?

Our Services are not directed at, or intended for use by, children under the age of 16. We do not knowingly process the Personal Data of children and we would ask that you please not upload photos of your children to our App or share any personal information about them in your reviews.

HOW DO WE PROTECT YOUR PERSONAL DATA?

We are strongly committed to keeping your Personal Data safe. We have implemented and will maintain technical, administrative, and physical measures that are reasonably designed to help protect your Personal Data from unauthorised processing. These measures include:

storing your Personal Data on secure networks consistent with industry standards;
using encryption when transferring Personal Data to other servers;
restricting our employees, contractors, and agents access to your Personal Data to those who need to know the information to process it for us; and
authenticating App users before providing access to their accounts.

CHANGES TO THIS NOTICE

We will occasionally update this privacy notice to reflect changes in our practices and services. When we post changes to this privacy notice, we will revise the "last updated" date at the top of this privacy notice. If we make any material changes in the way we collect, use, and share personal data, we will notify you by prominently posting notice of the changes on the website. We recommend that you check this page from time to time to inform yourself of any changes in this privacy notice. By continuing to use our Services after we post any of these changes, you accept the modified notice.

HOW CAN YOU CONTACT US?

We welcome questions and comments about this Privacy Notice and our privacy practices. If we receive a complaint from you about how we have handled your Personal Data, we will investigate and determine what action we should take to resolve the complaint. We will contact you within a reasonable time and may request more information to assist us with our investigation. We aim to resolve all complaints in a timely manner.

If you have any questions about this Notice or our processing of your Personal Data, or want to submit a verifiable consumer request, please write to us by email at support@wikicamps.co or by postal mail at:

Global Privacy Leader - WikiCamps
Level 6, Rundle Mall Plaza
50 Rundle Mall
Adelaide, South Australia
AUSTRALIA 5000