WikiCamps Global Privacy Notice

Privacy Policy

We are committed to protecting the personal information that we hold, and to collecting, using and disclosing it in accordance with applicable privacy laws, including the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act).

‘We’, ‘us’ or ‘our’ means WikiCamps Pty Ltd (WikiCamps). We respect the confidentiality of the personal information handled by WikiCamps and take steps to safeguard the privacy of the WikiCamps user community, as outlined below. We recognise that the independence of the WikiCamps community is of critical importance to our valued community members. We will only use or disclose personal information as outlined in this Privacy Policy, or where we have your consent.

To provide our services and conduct our business we handle personal information, including determining the purposes and means of processing personal data that we control. This Privacy Policy explains how we handle the personal information we hold, including how we collect, use and disclose personal information.

Recent updates

This Privacy Policy has been updated to:

  • Provide more detail about the personal information that we collect, including information about how we use cookies and related technologies for targeted advertising;
  • Explain how we use the personal information that we collect with specificity, such as how we use this information to better tailor our products and services, including the App and App Services;
  • Include additional information about data protection rights in non- Australian jurisdictions that may apply in certain circumstances; and
  • Update language, descriptions and definitions for clarity.

These updates took effect in April 2023.

In May 2024, we updated this Privacy Policy, with immediate effect, to include more detail about the Service Providers that we use, and what personal information is disclosed by us to these Services Providers, including to provide our App Services. We also included new sections regarding personalised advertising and how we use data to provide personalised advertising.

Please review the updated, current version of our Privacy Policy below.

The personal information we collect (And why)

To provide you with the App Services and for other purposes as described in this Privacy Policy we collect your personal information. We provide more detail about the personal information we collect and how we use and disclose it below.

The personal information we collect, and why we collect it

  • We collect information provided by you when you register an Account with our App. This may contain some limited personal information depending on what you choose to provide, and includes username, email address and any uploaded photos. Please note that the username you select does not need to include your real name or any other information that identifies you.
  • We also collect personal information that you choose to post within the App, including that contained in comments and photos, and in reviews. Please be aware that any comments and photos you post within the App, including to forums within the App, will be visible to others. We recommend that you do not post sensitive information (such as health information) to the App.
  • By sharing your personal information to the publicly accessible forums you are accepting that personal information will necessarily be collected by us and used and disclosed in accordance with either this Privacy Policy, or the privacy policy of the site that hosts the forum (see ‘Sharing on social media’ below), whichever is applicable.
  • Unactivated Android Devices will send information about your device, including your email addresses, to our server. This information is used to check if your Account has previously been activated.
  • All payments are made via your payment service provider, such as the app store or PayPal (for Android devices), and we maintain access to transactional account information only via these services. We do not have access to your credit card details. Our Website uses Google Analytics which is a service offered by Google that generates detailed statistics about our Website’s traffic and traffic sources (for more detail see ‘Analytical and Performance Cookies’).
Cookies and other technologies

We may collect information relating to your web activity when you access and browse our Website or use the App. Specifically, we may collect information using cookies, and similar technologies, designed to provide information to help us improve the use of our Website and the App and to customise the content we provide.

A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. This information may include your IP address, information and actions taken on the Website including details about when you accessed the Website. The text file is then sent back to our server each time your browser requests a page from the server. Information generated by the cookie about the use of our Website may be transferred to, and stored by, a web analytics service, which may be based overseas, that we use to help us improve our online services. This enables us to provide a better Website visitor experience by loading the Website so that it reflects your personal preferences as previously indicated last time you browsed. Some cookies also help with ensuring the functionality of the Website.

Additionally, emails we send to you use technology that allows us to understand the time and date that an email was opened and whether any links within the email were clicked. You can disable some of this technology by changing the settings in your email client.

We use web tracking/analytic tools, that may be provided by our Service Providers, that generate detailed statistics about traffic to our Website, traffic sources and how you interact with advertisements on our Website and in our App and also on third party websites. These tools can also measure and record conversions and sales.

The cookies and web-tracking tools we use allow our Website and App to operate more efficiently via the device you are using, customise our advertising and help us improve the content and functioning of our Website and App.

We also use cookies to help us and our Service Providers to present targeted and customised advertising to you on our Website and on third party websites, including social media platforms.

To help us deliver relevant and effective online advertising to you, we may also combine data we collect via cookies and similar technologies, including location data, on your devices with other data that we or our related entities have collected. We may share this data with our trusted Service Providers or related entities to assist with tailoring our products, services and/or advertising to you. We may also share this data in aggregate form with third parties, including Business Partners.

The types of cookies we use are set out below. You can configure your web browser to reject and delete cookies, but this may limit the functionality of our Website or App so that so that they do not operate properly.